Initial commit: import from sinmb79/Gov-chat-bot

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>

backend/app/routers/admin_complaints.py

@@ -0,0 +1,72 @@
+"""
+민원 이력 조회 API — viewer 이상.
+GET /api/admin/complaints — 민원 이력 목록 (마스킹 상태로 노출)
+"""
+from typing import Optional
+from datetime import datetime
+
+from fastapi import APIRouter, Depends, Query
+from pydantic import BaseModel
+from sqlalchemy import select, desc
+from sqlalchemy.ext.asyncio import AsyncSession
+
+from app.core.database import get_db
+from app.core.deps import get_current_admin
+from app.models.admin import AdminUser
+from app.models.complaint import ComplaintLog
+
+router = APIRouter(prefix="/api/admin/complaints", tags=["admin-complaints"])
+
+
+class ComplaintOut(BaseModel):
+    id: str
+    user_key: str          # 해시값만 노출
+    utterance_masked: Optional[str] = None  # 마스킹된 발화
+    channel: Optional[str] = None
+    response_tier: Optional[str] = None
+    response_source: Optional[str] = None
+    response_ms: Optional[int] = None
+    is_timeout: bool
+    created_at: Optional[datetime] = None
+
+    class Config:
+        from_attributes = True
+
+
+@router.get("", response_model=list[ComplaintOut])
+async def list_complaints(
+    limit: int = Query(default=50, le=200),
+    tier: Optional[str] = Query(default=None, description="A|B|C|D"),
+    db: AsyncSession = Depends(get_db),
+    current_user: AdminUser = Depends(get_current_admin),
+):
+    """
+    민원 이력 조회.
+    - utterance는 마스킹 상태로만 노출 (관리자도 원문 열람 불가)
+    - user_key는 해시값만 노출
+    """
+    query = (
+        select(ComplaintLog)
+        .where(ComplaintLog.tenant_id == current_user.tenant_id)
+        .order_by(desc(ComplaintLog.created_at))
+        .limit(limit)
+    )
+    if tier:
+        query = query.where(ComplaintLog.response_tier == tier)
+
+    result = await db.execute(query)
+    logs = result.scalars().all()
+    return [
+        ComplaintOut(
+            id=log.id,
+            user_key=log.user_key or "",
+            utterance_masked=log.utterance_masked,
+            channel=log.channel,
+            response_tier=log.response_tier,
+            response_source=log.response_source,
+            response_ms=log.response_ms,
+            is_timeout=bool(log.is_timeout),
+            created_at=log.created_at,
+        )
+        for log in logs
+    ]